Terms and Conditions

Introduction

Welcome to Lucy, a software company dedicated to providing innovative applications that empower small business owners in managing their brick and mortar shops or service industries. Our suite of products includes Lucy Cashier, Lucy Invoice, Lucy Inventory, and Lucy Accounting, designed to help you efficiently track customers, sales, and expenses.

These Terms of Service ("Terms") govern your use of Lucy's applications and services. By accessing or using our website, applications, or any related services (collectively referred to as the "Services"), you agree to abide by these Terms. Please read them carefully before using our Services.

Lucy's mission is to simplify and streamline your business operations, allowing you to focus on what matters most—serving your customers and growing your business. Before you begin using our Services, we recommend that you familiarize yourself with the following terms and conditions.

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any additional guidelines, policies, or agreements referenced herein. If you do not agree to these Terms, please refrain from using our Services.

Please note that these Terms constitute a legally binding agreement between you and Lucy. If you have any questions or concerns regarding these Terms or our Services, please contact us using the information provided at the end of this document.

User Responsibilities

By using our Services, you agree to adhere to the following responsibilities:

• Prohibited Activities
• Impersonation: You must not impersonate, falsely represent, or mislead others by claiming to be associated with a business, organization, or individual when using Lucy's services. Any attempt to deceive or confuse users through impersonation is strictly prohibited.
• Compliance with Laws
• Legal Compliance: You are responsible for complying with all applicable laws, rules, and regulations when using our Services. This includes but is not limited to privacy laws, intellectual property rights, consumer protection laws, and any local or international regulations relevant to your business operations.
• Acceptable Use
• Proper Use: You agree to use Lucy's applications and services solely for their intended purpose, which is to facilitate the management of your business operations. You must not use our Services for any illegal, fraudulent, or unauthorized activities. Furthermore, you shall not engage in any actions that may interfere with the functionality, security, or availability of the Services or any related systems.
• User Conduct
• Respectful Behavior: You are expected to interact with other users and Lucy's staff in a respectful and professional manner. Any form of harassment, abuse, or offensive behavior towards others will not be tolerated.
• Account Security
• Confidentiality: You are responsible for maintaining the confidentiality and security of your account credentials. You must not share your login information with others or allow unauthorized access to your account. Any activity conducted through your account is your sole responsibility.
• Prohibited Content and Image Uploads
• Users are strictly prohibited from uploading or sharing any content that is illegal, obscene, defamatory, or infringing upon the rights of others.
• Specifically, users must not upload or share any explicit adult content, including pornography or sexually explicit material, through the Lucy services.
• Users are responsible for ensuring that all images, logos, and other visual content they upload comply with applicable laws and regulations.
• Lucy reserves the right to monitor and review user-generated content and has the discretion to remove, block, or restrict access to any content that violates these guidelines.
• In the case of public exposure of content, such as images of catalogs or logos, users are solely responsible for ensuring that the uploaded content is appropriate and does not infringe upon the rights of any third parties.
• Lucy shall not be held liable for any damages, losses, or legal consequences arising from the user's violation of content guidelines or infringement upon the rights of others.

Account Registration

At Lucy, users are required to register to fully utilize the Dashboard and create data for the Cashier, Invoice, Inventory, and Accounting apps. Here's how the account registration process works:

Organization Setup

• Users will visit the Lucy website and click on the registration page to create their account.
• During registration, users will be prompted to set up their organization's information by filling in the following details:
• Organization Name: The official name of the user's organization.
• Current Branch Alias: A unique name or identifier for the current branch.
• Current Branch Phone Number: The contact phone number for the current branch.
• Current Branch Address: The physical address of the current branch.
• Additional Branches: Users can add information about other branches once they have access to the Dashboard.

Personal Details

• After providing the organization details, users will be prompted to enter their personal information, including:
• Full Name: User's full name.
• Phone Number: User's contact phone number.
• Email: User's valid email address.
• Password: User's choice of password for logging into their account.

Data Storage

• The organization information provided by users will be securely stored using industry-standard database technology.
• We utilize reliable and secure data storage solutions, such as Firebase or Firestore, to protect and manage user data.
• Please note that the storage and handling of user data through Firebase or Firestore are subject to their respective terms and conditions, which you can review on their website.

Account Verification

• Once the user's account is created, a verification email will be sent to the provided email address.
• Users must click on the "Verify My Email" button within the verification email to access their account.
• Upon verification, the user's login email, phone, and name will be stored in Firebase Auth for secure authentication.

Data Usage

• All the data provided during registration will be used solely for operating Lucy's services effectively and efficiently.
• Lucy ensures that user data is handled with utmost care and complies with applicable data protection laws and regulations.

Please note that by registering an account and proceeding with the registration process, users acknowledge and consent to the collection, storage, and use of their data as described in Lucy's Privacy Policy.

User-Generated Content and Data

Transaction Processing and Reporting

• User-generated content, such as transactions made by sales, will be processed using secure Cloud Functions.
• Transactions will be aggregated and summarized on a day-to-day basis to generate reports.
• These reports will be used solely for the purpose of sending daily reports to organization owners and branch owners and displaying data in the Dashboard.
• None of the transaction data will be distributed, sold, or shared publicly.

Public Branch Information

• Users have the option to set their branch information as public, which allows for the exposure of their catalogs or menus to the public.
• By enabling this feature, users can access their store information via a short link, such as lucyl.ink/my-popup.
• The public branch information may include:
• Live store status (open or closed).
• Contact number for the branch.
• Branch Logo.
• Set quick links to social media platforms such as TikTok, Facebook, Instagram, and Google Maps.
• Online delivery links (e.g., Grab, Gojek quick links).
• Option to browse the store's catalogs.

Privacy of Transaction Data

• Transactions and their aggregate/summaries will never be shared publicly.
• Only users with appropriate roles and permissions will have access to view transaction data.
• Access to transaction data will be limited to the organization and specific branches associated with the user's account.
• The login token will determine which organization data the user can access and view.
• It is strictly forbidden to view transactions of other organizations within the system.

Store Layout Generation

• For stores that offer in-store dining, Lucy offers the option to generate store layouts to enhance service efficiency.
• Store layouts will be generated using a mixture of code and numbering, separated by zones (e.g., Main Hall zone, Table H-1).
• The purpose of generating store layouts is to facilitate better management of the dining area and provide an improved customer experience.

Please note that the handling of user-generated content and data is governed by Lucy's Privacy Policy. Lucy is committed to protecting user privacy and ensuring compliance with applicable data protection laws and regulations.

Privacy and Data Collection

Privacy Policy

• We highly value your privacy and are committed to protecting the personal information you provide.
• For detailed information on how we collect, use, store, and protect your data, please refer to our Privacy Policy available at lucy.co.id/privacy-policy.

Account Deletion and Breach of Contract

Account Deletion

• Users who wish to delete their account may do so via the "Danger Zone" in their Organization's settings.
• Upon account deletion, all data belonging to the organization will be marked as deleted and disabled from the public view.
• Login access for owners and employees will be disabled.
• For restoration of organization data, users will need to seek further assistance from our Customer Support at +62-8229-9957-7753 (WhatsApp available).

Breach of Contract

• In the event of a breach of contract, users found in violation may be warned or suspended immediately.
• A follow-up email will be sent to explain the reasons for termination or suspension.
• Restoration of services may not be possible if the user declines to cooperate and resolve the issues related to the breach of contract.

Subscription Terms

Subscription Plans

• Our app operates on a subscription basis with a free trial period.
• All payments are made via wire transfer, and verification of payment may take up to 2 business days.
• There are no recurring payments, and users are required to make payment before the specified deadline to ensure uninterrupted write operations to the database. Failure to make payment may result in errors and restricted access to data.

Free Trial

• The free trial will be available until the store reaches its first 100 transactions made with Lucy.
• An email reminder will be sent to the user when they reach 50 transactions, urging them to purchase a subscription plan before they reach 100 transactions. This reminder may also be sent via WhatsApp if the user has verified their phone number.

Subscription Activation

• When the user makes a purchase and uploads their proof of payment for verification before reaching the 100 transaction mark, their subscription plan will not be activated until they have utilized all 100 tokens.
• An email notification will be sent once the subscription plan is activated, indicating its expected expiration date. The subscription plan allows the user to make unlimited transactions.

Subscription Renewal

• As the subscription nears expiry, reminder emails will be sent to all owners/branch owners 1 month, 2 weeks, and 1 week prior to the expiration date.
• If the user's subscription expires, an email warning will be sent, and Lucy services will cease to operate for the store/organization.
• Users have the option to renew and re-enable the usage of Lucy services simply by purchasing a new subscription plan once the previous subscription plan has expired.
• Renewal can be done at any time, and the new subscription plan will start immediately upon successful payment verification.
• Please note that the renewal process may require users to follow the standard subscription purchase procedure, including providing proof of payment and waiting for verification.

Dispute Resolution

Our company is committed to providing satisfactory services to our clients. We strive to address any dissatisfaction or issues that may arise. If you encounter any bugs, crashes, or technical difficulties with our application, we encourage you to reach out to our customer support team. Our dedicated agents are available to assist you and work towards resolving any issues promptly.

In the event of legal disputes, it is important to note that our services are primarily targeted towards the Indonesian market. Therefore, we will comply with all Indonesian regulations and jurisdiction in order to resolve any legal lawsuits. We aim to find an amicable resolution and ensure adherence to applicable laws and regulations.

We value open communication and are willing to engage in discussions to resolve disputes in a fair and mutually beneficial manner.

Limitations of Liability

Business Performance:

• Lucy does not make any promises or guarantees that the use of our services will prevent your business/store from going bankrupt or guarantee increased profits. Lucy is designed as a software tool to assist and enhance your business's digital presence and improve efficiency in sales tracking.

Data Loss:

• While Lucy takes measures to ensure data security and utilizes Firebase services with frequent backups, we cannot guarantee 100% recovery in the event of data loss. Unforeseeable events and unknown variables may impact data storage and retrieval processes.

Compliance with Indonesian Regulation:

• To comply with Indonesian regulations, Lucy strictly prohibits any illegal usage of our services. Users are solely responsible for their actions generated through any of Lucy's services or applications.

Liability Limitations:

• Lucy shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our services, including but not limited to financial losses, business disruptions, or loss of data.
• Lucy shall not be liable for any errors, omissions, interruptions, or delays in service caused by factors beyond our control, including but not limited to technical malfunctions, internet connectivity issues, or force majeure events.
• Lucy's liability is limited to the extent permitted by applicable law.

Scams and Impersonation

• Lucy takes the security and privacy of our users seriously. We strive to provide a safe environment and protect users from scams and impersonation.
• We advise users to exercise caution and be vigilant when communicating with individuals or entities claiming to be Lucy customer support. It is essential to verify the authenticity of any communication received, especially when sensitive information or account access is requested.
• Lucy will never ask for sensitive information such as passwords, payment details, or personal identification numbers through unsolicited communication channels.
• Users are responsible for verifying the legitimacy of communication and are encouraged to report any suspected scams or impersonation attempts to our official customer support channels.
• Lucy shall not be liable for any damages, losses, or unauthorized access resulting from users' interactions with unauthorized individuals or entities impersonating Lucy customer support.

Modification to Terms of Service

Notification of Changes:

• In the event of any modifications or updates to the Terms of Service, all users will be notified via email to the address associated with their account. The email will provide a summary of the changes and a link to review the updated Terms of Service.

Dashboard Notification:

• Additionally, when users access their dashboard, a modal notification will be displayed to inform them of any recent changes to the Terms of Service. Users will be required to acknowledge the notification before proceeding to use the services.

Implicit Agreement:

• By continuing to use the Lucy services after the notification of changes to the Terms of Service has been provided, users implicitly agree to the updated Terms of Service. It is the responsibility of users to review and understand the revised terms and conditions.

It is important for users to regularly review the Terms of Service to stay informed about any changes or updates. By explicitly notifying users via email and displaying a modal notification in the dashboard, Lucy ensures that users are aware of any modifications to the Terms of Service. Continued usage of the services following notification implies agreement to the updated terms.

Contact Information

• General Inquiries: Users can reach out to our team via email at ask@lucy.co.id for any general questions or inquiries.
• Customer Relations: For specific customer-related matters, users can email our designated Customer Relations team at cr@lucy.co.id.
• Chat/Call Support: Users can connect with our support team through chat or call at +62-8229-9957-7753. Our team is available to assist during our office hours, Monday to Friday, from 9:00 AM to 5:00 PM WITA.
• Live Chat: Users can also engage with an agent through the live chat feature available on our website. This option allows for real-time communication with our team during our office hours.

We value open communication and aim to provide prompt and efficient support to our users. Feel free to reach out to us via email, chat, or call during our office hours for any assistance or inquiries you may have.